Frequently Asked Questions

Most orders will ship within two weeks. Domestic shipping typically takes 3-6 days, while international shipping takes approximately 2-3 weeks. As soon as we ship out your order, you will receive an email from Squarespace with your tracking information. You can track your package using this information. All shipments include insurance. We primarily use UPS and USPS, but may utilize other carriers if necessary. Once an order has been shipped, we are not responsible for delays due to circumstances beyond our control, including shipping carrier issues, weather conditions, or regional disruptions. Customers should stay informed of any shipping strikes or events that may impact delivery in their area.

We do not accept cancellations once the order has been placed.  All standard orders of in-stock merchandise are eligible for returns, refunds, or exchanges within 14 days of delivery for domestic clients living in the United States only. You must contact us within this 14 day window; after this period, we cannot process any requests. We cannot accept returns of any customized merchandise or international orders. Read Our Policies (at the bottom of the Shop page) for full details.

Orders can be canceled within 24 hours of purchase. After this period, we are unable to accept cancellations, as production and shipping may have already begun. If you contact us within 24 hours, we will process your cancellation and issue a full refund to your original payment method. Please note that if an item has already shipped, the cancellation policy no longer applies, and you will need to follow our Refund, Return & Exchange Policy for further assistance.

At this time, we do not offer customization options. However, we may explore custom requests in the future. Stay tuned on our website and Instagram for updates.

Yes, we work with trusted suppliers who prioritize sustainability, responsible mining, and the welfare of local communities. All crystals and materials used in our jewelry are ethically sourced. In addition, we work with casting companies that use 100% recycled material.

Lost wax casting is an ancient technique used to create detailed metal jewelry. It starts with handcarving a piece in wax, which is then coated in a heat-resistant material. The wax is melted away, leaving a hollow mold (which gives it the name “lost wax”). The mold is then filled with molten metal such as gold, silver, brass, or bronze. After cooling, the mold is removed, revealing the final piece, which is then polished and refined. This process allows for intricate designs and high levels of detail.

Yes! Our jewelry is crafted to be both beautiful and durable for everyday wear. However, to preserve the integrity of the metals and crystals, we recommend removing your jewelry before sleeping, showering, or engaging in activities that may cause excessive wear.

At this time, we do not offer resizing services. We recommend carefully checking your size before placing an order to ensure the perfect fit. For rings, we recommend checking your ring size with a jeweler or using an online ring size guide before ordering. For bracelets and necklaces, we provide detailed measurements on each product page, so you can ensure the perfect fit. If you have any questions about sizing, feel free to reach out to us prior to your purchase.

Please email us at nakedearthart@gmail.com and we'll be happy to help.